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Telecom giant MTN said to have warned Nigerians of service disruption

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3 years ago

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“Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the coming days. This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible,” MTN’s message.

Subscribers of MTN, the largest telecom provider in Nigeria, may soon face service disruption in the West African nation, according to a notice seen by some journalists and outlets.

A rise in insecurity challenges in Nigeria is likely to disrupt MTN’s service, Reuters and others said, citing an alert from customer service reps. Throughout this year, Nigerians have had to battle kidnappings, clashes between farmers and herders, mass abductions of students and armed robberies.

“Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the coming days. This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible,” MTN reportedly said in the message.

MTN didn’t immediately respond to a request for comment.

When MTN Nigeria published its financial report for Q1 2021, it showed strong growth as data revenue grew by 43% year-on-year to N106 billion ($257 million), contributing to 28% of its total revenue.

Data revenue growth was propelled by a 21% year-on-year jump in active data subscribers to 32.5 million and a 27% year-on-year increase in smartphone penetration to 36.3 million. These numbers reflect MTN’s dominance in Nigeria. Per data from the Nigerian Communications Commission (NCC), the telecom operator is responsible for 43% of Nigeria’s internet subscribers and 38% of the country’s mobile subscribers.

Like most network providers in the country, MTN’s services have been a tale of two experiences: good and subpar. However, Nigerians who spoke with TechCrunch have largely witnessed the latter these past few weeks following the government’s decision to ban Twitter and subsequent fears of internet restriction.

Reports from local media seem to corroborate Reuters, albeit for a different reason: a union’s nationwide strike against all network providers. The union PTECSSAN (Private Telecommunications and Communications Senior Staff Association of Nigeria), which comprises senior telecommunications staff in the country, announced that it would be embarking on a three-day industrial strike starting Wednesday to protest the “arbitrary sack of workers and casualisation.”

PTECSSAN accused telecommunications companies in Nigeria for several reasons in a statement. First, breaching freedom of association and right of workers to organise; victimisation of union members; and poor and discriminatory remuneration. They also claimed that telecom operators abused expatriate quotas, practiced intimidation, and have harassed and verbally assaulted employees, among other anti-labour practices.

Several MTN customer care agents TechCrunch reached out to were either unaware or refuted the aforementioned message. “We’re not going to have such network glitches,” one said. “Kindly be aware that we don’t have any information on any service disruption in the coming days. Once we have any information about that, we’ll let our customers know via messages as soon as possible,” another agent responded.

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Africa

Stevie Wonder Granted Ghanaian Citizenship, Embracing His Heritage

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14 hours ago

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May 15, 2024

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Stevie Wonder is officially making good on a promise to make the West African country his permanent home.

“I Steveland Morris swear solemnly, sincerely, and truly declare and affirm that I will be faithful, and bear true allegiance to the Republic of Ghana,” the music icon stated during his swearing ceremony.

He was wearing what appeared to be traditional Ghanaian garb and his signature leather hat. President H.E Nana Addo Dankwa Akufo-Addo conferred Wonder’s citizenship during a ceremony at the Jubilee House in Accra.

As we previously reported, Ghana has been on Wonder’s mind over the last few decades. During an interview with Oprah Winfrey, the songwriter said he desires to live in a place where he is valued. Wonder has been vocal about growing weary of “America’s unwillingness” to accept all its citizens equally.

“I don’t want to see my children’s children’s children have to say, ‘Oh, please like me. Please respect me, please know that I’m important, please value me,’” he replied to Winfrey when asked why he planned to relocate to Ghana.

Wonder’s citizenship marks a significant achievement for Ghana, where country leaders have worked to attract diasporan Africans to invest, live and work there.

Ghanaian leaders invited African diasporans to “come home” during what is now known as the country’s iconic “Year of Return” campaign. In 2019, Country leaders invited those of African descent on a “major landmark spiritual and birth-right journey.” 2019 marked 400 years since enslaved Africans first arrived in the United States.

“‘The Year of Return, Ghana 2019’ celebrated the cumulative resilience of all the victims of the Trans-Atlantic Slave Trade who were scattered and displaced through the world in North America, South America, the Caribbean, Europe and Asia,” leaders said in a news release about the campaign.

Over 1 million people visited Ghana during the campaign, including Cardi B., Idris Elba, Naomi Campbell, Steve Harvey and more.  Visitors invested more than $3.3 billion in Ghana’s local economy. Following that successful campaign, country leaders set their sights on getting diasporans to invest and live in Ghana, prompting them to launch the “Beyond the Return” campaign.

As more Black American families consider relocating amid racial tensions, many people are considering Ghana. In 2019, country leaders granted 126 African diasporans citizenship. Ghana is one of a handful of African countries that have stepped forward in offering citizenship based on ancestry. Under its “Right of Abode” section, Ghana grants people of African descent to stay indefinitely with a path to apply for citizenship. In Sierra Leone, those who can prove lineage through ancestry can also obtain full citizenship. Idris Elba notably obtained citizenship in Sierra Leone, his father’s native country. Nigeria has the same policy for diasporans, while South Africa offers free citizenship to African Americans without proof of lineage.

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Donors raise more than 2 billion euros for Sudan aid a year into war

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4 weeks ago

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April 16, 2024

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PARIS/CAIRO, April 15 (Reuters) – Donors pledged more than 2 billion euros ($2.13 billion) for war-torn Sudan at a conference in Paris on Monday, French President Emmanuel Macron said, on the first anniversary of what aid workers describe as a neglected but devastating conflict.
Efforts to help millions of people driven to the verge of famine by the war have been held up by continued fighting between the army and the paramilitary Rapid Support Forces (RSF), restrictions imposed by the warring sides, and demands on donors from other global crises including in Gaza and Ukraine.
Conflict in Sudan is threatening to expand, with fighting heating up in and around al-Fashir, a besieged aid hub and the last city in the western Darfur region not taken over by the RSF. Hundreds of thousands of displaced people have sought refuge in the area.
“The world is busy with other countries,” Bashir Awad, a resident of Omdurman, part of the wider capital and a key battleground, told Reuters last week. “We had to help ourselves, share food with each other, and depend on God.”
In Paris, the EU pledged 350 million euros, while France and Germany, the co-sponsors, committed 110 million euros and 244 million euros respectively. The United States pledged $147 million and Britain $110 million.
Speaking at the end of the conference, which included Sudanese civilian actors, Macron emphasized the need to coordinate overlapping and so far unsuccessful international efforts to resolve the conflict and to stop foreign support for the warring parties.
“Unfortunately the amount that we mobilised today is still probably less than was mobilised by several powers since the start of the war to help one or the other side kill each other,” he said.
As regional powers compete for influence in Sudan, U.N. experts say allegations that the United Arab Emirates helped arm the RSF are credible, while sources say the army has received weapons from Iran. Both sides have rejected the reports.
The war, which broke out between the Sudanese army and the RSF as they vied for power ahead of a planned transition, has crippled infrastructure, displaced more than 8.5 million people, and cut many off from food supplies and basic services.
“We can manage together to avoid a terrible famine catastrophe, but only if we get active together now,” German Foreign Minister Annalena Baerbock said, adding that, in the worst-case scenario, 1 million people could die of hunger this year.
The United Nations is seeking $2.7 billion this year for aid inside Sudan, where 25 million people need assistance, an appeal that was just 6% funded before the Paris meeting. It is seeking another $1.4 billion for assistance in neighbouring countries that have housed hundreds of thousands of refugees.
The international aid effort faces obstacles to gaining access on the ground.
The army has said it would not allow aid into the wide swathes of the country controlled by its foes from the RSF. Aid agencies have accused the RSF of looting aid. Both sides have denied holding up relief.
“I hope the money raised today is translated into aid that reaches people in need,” said Abdullah Al Rabeeah, head of Saudi Arabia’s KSRelief.
On Friday, Sudan’s army-aligned foreign ministry protested that it had not been invited to the conference. “We must remind the organisers that the international guardianship system has been abolished for decades,” it said in a statement.

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SA users of Starlink will be cut off at the end of the month

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4 weeks ago

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April 16, 2024

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Starlink users in South Africa are facing a major setback as the satellite internet service provider has issued a warning that their services will be terminated by the end of the month.

In an email sent to many South African users, Starlink stated that their internet access will cease on April 30 due to violation of its terms and conditions.

The email emphasized that using Starlink kits outside of designated areas, as indicated on the Starlink Availability Map, is against their terms. Consequently, users will only be able to access their Starlink account for updates after the termination.

Starlink, a company owned by Elon Musk’s SpaceX, operates a fleet of low earth orbit satellites that offer high-speed internet globally. Despite its potential to revolutionize connectivity, Starlink has been unable to obtain a license to operate in South Africa from the Independent Communications Authority of South Africa (Icasa).

Icasa’s requirements mandate that any applicant must have 30% ownership from historically disadvantaged groups to be considered for a license. However, many in South Africa resorted to creative methods to access Starlink services, including purchasing roaming packages from countries where Starlink is licensed.

However, Icasa clarified in a government gazette last November that using Starlink in this manner is illegal. Additionally, Starlink itself stated in the recent email to users that the ‘Mobile – Regional’ plans are meant for temporary travel and transit, not permanent use in a location. Continuous use of these plans outside the country where service was ordered will result in service restriction.

Starlink advised those interested in making its services available in their region to contact local authorities.

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