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Driving Revenue Growth and Efficiency: The Agenda of Change in African Government Agencies

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In a fast-evolving digital era, African governments lead in adopting innovative approaches for revenue growth and service enhancement. By digitalising services, utilising data analytics, and fostering private-sector collaboration, government agencies in Africa drive efficiency and sustainable development. This article delves into the strategies and skills employed by successful African government bodies to navigate the future of work and boost revenue in the digital era.

How has the digital transformation influenced revenue growth within government agencies across Africa?
Digital transformation could play a pivotal role in driving revenue growth for government agencies across African nations through various means:
1. Boosting efficiency and productivity: Integrating digital technology can streamline processes, automate repetitive tasks, and enhance employee collaboration. This can result in quicker service delivery, cost savings, and heightened productivity, consequently leading to increased revenue for the government.
2. Elevating customer experience: By adopting digital solutions, government agencies can enhance their ability to meet the needs of citizens and businesses. This improved customer experience can foster greater engagement and loyalty and ultimately drive revenue growth.
3. Embracing data-driven decision-making: Digital transformation enables government agencies to efficiently collect and analyse data, empowering them to make informed decisions that enhance operations, service delivery, and revenue generation.
4. Expanding revenue streams: Digital transformation can help government agencies tap into new revenue sources through online services, e-commerce platforms, and digital payment systems. This diversification can broaden revenue channels and lessen dependence on traditional funding avenues.
5. Enhancing transparency and accountability: Digital technologies can bolster transparency and accountability in government affairs, fostering increased trust from citizens and businesses. This trust can lead to heightened compliance rates, improved tax collection, and revenue growth for the government.
Overall, the rise of digital transformation offers African government agencies a chance to significantly modernise operations and boost revenue. By prioritising efficiency, improving customer experience, adopting data-driven solutions, expanding revenue streams, and enforcing transparency and accountability, these agencies can utilise digital technology to pave the way for progress and prosperity.
To drive revenue growth through digital transformation in African government agencies, it is crucial to implement key strategies and foster specific skills vital for successfully navigating the future of work. Equipping the workforce with digital literacy and technical expertise, fostering change management and adaptability, promoting collaboration and effective communication, strategic planning and innovation, maintaining a customer-centric mindset, and utilising data analytics for informed decision-making are essential in propelling revenue growth and ushering in a successful digital transformation journey. By prioritising these strategies and skills, government agencies can effectively embrace digital technologies, enhance service delivery, and drive sustainable growth in the digital age.
By concentrating on these strategies and cultivating the necessary skill sets for the future of work, government agencies in African nations can effectively leverage digital transformation to drive revenue growth, enhance efficiency, improve customer experience, and foster innovation in the public sector.
Examples of successful African government agencies that have implemented effective strategies and skills for digital transformation could be valuable case studies for driving revenue growth in their nations.
Several African government agencies have successfully leveraged digital transformation to drive revenue growth and improve efficiency. Some examples include:
1. Rwanda Revenue Authority (RRA): The RRA has implemented digital initiatives to streamline tax collection processes and improve compliance. One such initiative is implementing an online tax portal that allows taxpayers to file their returns and make payments online, reducing the time and effort required for tax compliance. These digital solutions have helped the RRA increase tax revenues and improve overall efficiency in tax collection.
2. Kenya Revenue Authority (KRA): The KRA has successfully implemented digital initiatives such as iTax, an online tax portal that allows taxpayers to file their tax returns and make payments electronically. The iTax platform has improved tax compliance, reduced tax evasion, and increased government tax revenues. Additionally, the KRA has used data analytics to identify tax evaders and recover lost revenue, further contributing to revenue growth.
3. South African Revenue Service (SARS): SARS has embraced digital technology to enhance tax collection processes and improve taxpayer services. The eFiling platform allows taxpayers to submit their tax returns electronically, while digital initiatives such as e-invoicing and electronic audits have improved compliance and reduced tax fraud. These digital solutions have helped SARS increase tax revenues and improve overall efficiency in tax administration.
4. Ghana Revenue Authority (GRA): The GRA has implemented digital initiatives like the Integrated Tax Application and Preparation System (iTaPS) to streamline tax compliance processes and improve taxpayer services. The iTaPS platform allows taxpayers to file their tax returns online and access tax information digitally, enhancing convenience and efficiency. These digital solutions have contributed to revenue growth for the GRA and improved tax administration in Ghana.
These examples demonstrate how African government agencies have successfully leveraged digital transformation to drive revenue growth, improve efficiency, and enhance taxpayer services. By embracing digital technology and implementing innovative initiatives, these agencies have been able to optimise operations, enhance transparency, and increase revenue collection, ultimately benefiting the public sector and the economy.
Across the African continent, there is a growing recognition of the importance of digital transformation in driving revenue growth and enhancing government services. As such, many government agencies are increasingly adopting digital strategies to streamline operations, improve efficiency, and drive revenue growth. Some of the key trends and agenda of change prevailing across the continent include:
1. Digitalization of Services: African governments are increasingly digitising their services to improve efficiency and enhance access for citizens. This includes initiatives such as online tax portals, e-government platforms, and digital payment systems, which help streamline processes, reduce administrative burdens, and improve service delivery.
2. Data-driven Decision-making: African government agencies are harnessing the power of data analytics to drive revenue growth and improve decision-making. By leveraging data and analytics tools, agencies can better understand taxpayer behaviour, identify revenue leakage, and optimise revenue collection strategies.
3. Collaboration and Partnerships: Governments increasingly collaborate with the private sector, academia, and other stakeholders to drive digital transformation and innovation. Public-private partnerships help foster innovation, leverage expertise, and drive revenue growth through shared resources and knowledge.
4. Skills Development and Capacity Building: There is a growing emphasis on developing digital skills and building capacity within government agencies to drive digital transformation. Training programs, workshops, and partnerships with academic institutions are helping to equip government employees with the necessary skills to leverage digital technologies effectively.
5. Policy and Regulatory Frameworks: African governments are working to create enabling policy and regulatory frameworks to support digital transformation initiatives. This includes regulations to promote data privacy, cybersecurity, and digital innovation and policies to enhance transparency and accountability in government operations.
In conclusion, the ongoing African agenda for change prioritises digital transformation to boost revenue growth and improve service delivery. By embracing technology, enhancing skills, and fostering partnerships, governments are ready to navigate future challenges and propel sustainable development. Through a comprehensive strategy encompassing policy, skills, and data-driven decisions, African governments aim to create a more efficient, transparent, and inclusive public sector that benefits citizens and drives economic growth.

♦ Professor Ojo Emmanuel Ademola is a Nigerian Professor of Cyber Security and Information Technology Management, and holds a Chartered Manager Status, and by extension, Chartered Fellow (CMgr FCMI) by the highly Reputable Royal Chartered Management Institute. 

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From Threats to Partnership: How Diplomacy Repositioned Nigeria in Washington

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Nigeria reframed terrorism, corrected Washington’s lens, and secured cooperation —a  pure anatomy of diplomatic turnaround —Anthony Obi Ogbo

Nigeria’s recent engagement of a United States–based lobbying firm under a reported $9 million contract was widely scrutinized, predictably misunderstood by some, and quietly effective. The objective was clear: to shape Washington’s understanding of Nigeria’s complex security challenges—particularly violence affecting Christian communities—within an accurate geopolitical, intelligence, and regional framework. Such engagements are not unusual. In fact, they are a routine and essential feature of modern international diplomacy, allowing governments to clarify policy positions, counter distorted narratives, and ensure that domestic security crises are not flattened into simplistic talking points for foreign consumption.

In an era where global perception can influence aid, sanctions, military cooperation, and diplomatic goodwill, strategic communication has become inseparable from national security. Nigeria’s decision to professionally engage Washington signaled an understanding that security today is fought not only on the battlefield but also in briefing rooms, policy memos, and diplomatic corridors.

Evidence suggests that this recalibration has begun to yield results. Just days ago, former U.S. President Donald Trump publicly acknowledged—belatedly—that Muslims are equally among the primary victims of ISIS terrorism. It was a striking rhetorical shift for a political figure who had long leaned on broad, inflammatory framing that blurred the distinction between extremist violence and religious identity. That admission did not emerge in a vacuum. It followed sustained pressure from global security analysts, regional experts, and Muslim leaders who have repeatedly challenged the false narrative that terrorism is rooted in faith rather than criminal ideology, geopolitical instability, and organized violence.

More importantly, the acknowledgment coincided with tangible policy movement. Trump-aligned U.S. security networks have quietly expanded counterterrorism cooperation with Nigeria under President Bola Ahmed Tinubu’s administration. This development underscores a pragmatic recognition that effective counterterrorism is not achieved through threats, isolation, or performative rhetoric, but through partnership, intelligence sharing, and regional capacity building.

This week, the United States delivered fresh military supplies to Nigeria to support ongoing security operations. The delivery followed recent U.S. air strikes against Islamic State West Africa Province (ISWAP) targets, carried out at Nigeria’s formal request. While air strikes often attract public attention, the more consequential story lies beneath the surface: a shift toward coordinated intelligence operations, logistical support, and sustained military collaboration. This is not symbolic diplomacy. It is functional, operational alignment.

Contrast this moment with an earlier chapter in Nigeria–U.S. relations. During the Jonathan administration, Nigeria experienced significant difficulties in its diplomatic engagement with Washington. Rather than relying on seasoned foreign policy professionals, security strategists, and international communications experts, the government leaned heavily on local intermediaries and political loyalists to interpret and convey Nigeria’s position abroad. The result was a weakened diplomatic posture, fragmented messaging, and persistent misinterpretation of Nigeria’s internal security realities. Critical issues—ranging from Boko Haram’s evolution to regional insurgency dynamics—were often viewed through incomplete or distorted lenses.

That experience offered a lasting lesson: goodwill alone does not translate into influence. In global politics, perception must be managed as deliberately as policy. Strategic silence, amateur diplomacy, or reactive communication leaves a vacuum—one that is quickly filled by external narratives, advocacy groups, or political opportunists with their own agendas.

What has changed now is not merely tone, but method. Nigeria’s current approach reflects an understanding that diplomacy is not capitulation, and lobbying is not a sign of weakness. It is leverage. It is preparation. It is the disciplined articulation of national interest in a language that global power centers understand. By engaging professionally, Nigeria reframed its security narrative—not as a sectarian failure, but as a shared counterterrorism challenge that requires international coordination.

Even Donald Trump’s posture illustrates this transformation. A leader who once relied on threats, ultimatums, and rhetorical spectacle has now, through institutional channels, become part of a support framework working with regional actors to strengthen security and civilian protection. The shift is not ideological; it is a strategic move. And it reflects the enduring truth that diplomacy often succeeds where bluster fails.

In international politics, power is not only measured by firepower or economic weight, but by the ability to persuade, align, and sustain cooperation. Nigeria’s recent experience is a reminder that nations are not judged solely by their crises, but by how effectively they explain, manage, and confront them on the global stage. Diplomacy, when practiced with clarity and professionalism, does not dilute sovereignty—it reinforces it.

♦ Publisher of the Guardian News, Professor Anthony Obi Ogbo, Ph.D., is on the Editorial Board of the West African Pilot News. He is the author of the Influence of Leadership (2015)  and the Maxims of Political Leadership (2019). Contact: anthony@guardiannews.us

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When Air Power Becomes a Christmas Performance: The Illusion of Success in Trump’s Nigerian Strike

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Bombs alone do not defeat ideology. Precision without intelligence is noise. —Anthony Obi Ogbo

When President Trump announced his authorized United States air strike against ISIL (ISIS) fighters in northwest Nigeria on Christmas Day, there was an immediate burst of celebration on Nigerian social media. For a country exhausted by years of kidnappings, massacres, and territorial insecurity, the announcement sounded like long-awaited international support. Memes circulated, praise poured in, and some Nigerians hailed Trump as a decisive global sheriff finally willing to act where others hesitated.

But after the initial euphoria settled, a sobering assessment emerged: the strike appeared less like a strategic military intervention and more like a made-for-television spectacle designed to burnish Trump’s international strongman image.

This was not the first time the United States has launched air strikes in Africa or the Sahel under the banner of counterterrorism. From Libya to Somalia, from Syria to Yemen, U.S. “precision strikes” have often been announced with confidence and celebrated with press briefings—only for the targeted groups to regroup, mutate, and, in some cases, expand their reach. In Nigeria itself, years of foreign-backed security assistance have failed to decisively neutralize Boko Haram or its ISIS-affiliated offshoots. Instead, violence has fragmented, spread, and grown more complex.

No verifiable evidence has been produced to confirm high-value ISIS targets were eliminated

The Nigerian strike followed a familiar pattern. U.S. officials framed it as a blow against ISIS-West Africa Province (ISWAP), a group aligned with the global ISIS network. Trump’s language suggested a decisive intervention—an act of muscular diplomacy signaling that America still projects power where it chooses. Yet no verifiable evidence has been produced to confirm high-value ISIS targets were eliminated, leadership structures dismantled, or operational capacity degraded.

What followed was a digital smokescreen. Social media accounts, many anonymous and unverified, began circulating gruesome images of dead bodies and destroyed villages—photos long associated with banditry in Nigeria’s northwest. These images were quickly repurposed to “prove” the success of Trump’s strike. However, this is where the narrative falls apart under scrutiny.

Trump’s mission, as publicly stated, was to target ISIS. Not bandits. Not kidnappers. Not rural criminal gangs. ISIS is a transnational terrorist organization with ideological, financial, and operational links across continents. Bandits, by contrast, are primarily armed criminal groups—motivated by ransom, cattle theft, and territorial control, not global jihad. Conflating the two may be politically convenient, but it is analytically dishonest.

Killing or displacing bandits does not equate to dismantling ISIS. In fact, indiscriminate or poorly targeted air strikes often worsen the situation, pushing criminal groups to radicalize, splinter, or align with extremist factions for protection and legitimacy. This pattern has been observed repeatedly in conflict zones where military force substitutes for intelligence-driven strategy.

A truly successful counterterrorism raid is not measured by dramatic announcements or viral images. It is measured by clear, verifiable outcomes, including the confirmed elimination of high-ranking commanders, disruption of recruitment and financing networks, seizure of weapons caches, and—most importantly—sustained reductions in civilian attacks. None of these benchmarks has been credibly demonstrated in the aftermath of Trump’s Nigerian air strike.

Instead, Nigeria wakes up to the same grim reality: villages remain vulnerable, highways unsafe, and communities terrorized. The strike did not change the security equation. It did not empower Nigerian forces. It did not restore civilian confidence. And it certainly did not neutralize ISIS as a strategic threat.

This air strike offered Nigerians symbolism, not security.

In that sense, the air strike was not merely ineffective—it was a failure dressed in the language of strength, executed for optics, and amplified for political gain. It offered Nigerians symbolism, not security.

If the goal is truly to eliminate ISIS and its affiliates in West Africa, the path is neither theatrical nor unilateral. It requires robust intelligence sharing, sustained training, and real-time coordination with Nigerian and regional forces. It demands targeted arms assistance, logistical support, and investments in surveillance capabilities that allow local militaries to act decisively and lawfully. Above all, it requires a long-term commitment to strengthening state capacity—not fleeting air shows announced from afar.

Bombs alone do not defeat ideology. Precision without intelligence is noise. And celebration without results is self-deception. Trump’s Nigerian air strike may have produced headlines, but history will remember it for what it was: a failed mission masquerading as success.

♦ Publisher of the Guardian News, Professor Anthony Obi Ogbo, Ph.D., is on the Editorial Board of the West African Pilot News. He is the author of the Influence of Leadership (2015)  and the Maxims of Political Leadership (2019). Contact: anthony@guardiannews.us

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Trump’s Nigeria Strike: Bombs, Boasts, and the Illusion of Victory

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With Obama, Al-Qaeda was not eliminated by noise; it was suffocated by intelligence. —Anthony Obi Ogbo

It has now been confirmed that the United States acted in collaboration with Nigeria in the recent strike on Islamic State elements in northwest Nigeria. That cooperation deserves recognition. Intelligence-sharing between Washington and Abuja is necessary, overdue, and welcome. Terrorism is transnational; defeating it requires allies, not isolation.

But let us be clear: bombs alone do not defeat terror. And Donald Trump’s strike—trumpeted loudly on social media before facts, casualties, or strategy were disclosed—was less a turning point than a performance.

Trump’s announcement was a classic spectacle: “powerful,” “deadly,” “perfect strikes.” No numbers. No clarity. No accountability. Just noise. It was the same choreography America has deployed in Iraq, Afghanistan, Syria, Libya, Yemen, and Somalia—places where U.S. airpower landed hard, headlines screamed victory, and instability deepened afterward. Violence escalated. Militancy adapted. Civilians paid the price.

History is unkind to airstrikes sold as solutions.

Nigeria knows this better than anyone. Long before Trump’s tweet, the Nigerian military had already conducted multiple operations in the same terror corridor. At least five major strikes and offensives stand out:

  • First, Operation Hadarin Daji, launched to dismantle bandit and terror camps across Zamfara, Katsina, and Sokoto, involving sustained air and ground assaults.
  • Second, Operation Tsaftan Daji, which targeted terrorist hideouts in the Kamuku and Sububu forests—precisely the terrain now in the headlines.
  • Third, repeated Nigerian Air Force precision strikes in the Zurmi–Shinkafi axis, neutralizing commanders and destroying logistics hubs.
  • Fourth, joint operations with Nigerien forces, disrupting cross-border supply routes used by ISIS-linked groups.
  • Fifth, recent coordinated offensives involving intelligence-led raids, special forces insertions, and follow-up ground clearing in the northwest.

These were not symbolic gestures. They were Nigerian-led, Nigerian-funded, Nigerian-executed. And yet, there were no fireworks on social media. No flag-waving hysteria. No intoxicated praise of Nigerian commanders as saviors of civilization.

Why? Because there is a dangerous segment of Nigerians who suffer from what can only be called the American Wonder mentality—a colonial hangover that applauds anything louder simply because it comes from Washington. The same Nigerians who ignore their own soldiers dying in silence suddenly abandon Christmas meals to celebrate Trump’s tweets, typing incoherent praise, mangling grammar, and mistaking spectacle for substance.

It is embarrassing. And it is intellectually lazy.

Terrorism is not defeated by volume or virality. It is defeated by intelligence—quiet, patient, unglamorous work. The United States knows this. Barack Obama understood it. Al-Qaeda was not dismantled through social media theatrics or chest-thumping declarations. It was weakened through intelligence fusion, financial disruption, targeted operations, local partnerships, and relentless pressure on leadership networks—mostly without fanfare.

Obama did not tweet. He acted. So what actually works against groups like ISIS in Nigeria?

First, intelligence supremacy. Human intelligence from local communities, defectors, and infiltrators matters more than bombs. Terror groups survive on secrecy. Break that, and they collapse.

Second, financial and logistical strangulation. Terrorists run on money, fuel, arms, and food. Cut access to smuggling routes, illicit mining, ransom flows, and cross-border trade, and their operational capacity withers.

Third, community stabilization and governance. Terrorism thrives where the state is absent. Roads, schools, policing, and justice systems matter. People who trust the state do not shelter terrorists.

Fourth, regional coordination, not episodic strikes. Nigeria, Niger, Chad, and Burkina Faso must sustain joint pressure, not reactive operations driven by headlines.

Airstrikes can support these strategies—but only as tools, never as substitutes.

Trump’s strike may have killed militants. It may have disrupted camps. That is commendable. But it is not a solution. It is a moment. And moments, without strategy, fade.

If Nigerians truly want terror defeated, they should stop worshiping foreign loudness and start demanding disciplined intelligence, consistent policy, and respect for the men and women already fighting on the ground.

Real victories are quiet. Real security is built, not tweeted.

♦ Publisher of the Guardian News, Professor Anthony Obi Ogbo, Ph.D., is on the Editorial Board of the West African Pilot News. He is the author of the Influence of Leadership (2015)  and the Maxims of Political Leadership (2019). Contact: anthony@guardiannews.us

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