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Driving Revenue Growth and Efficiency: The Agenda of Change in African Government Agencies

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In a fast-evolving digital era, African governments lead in adopting innovative approaches for revenue growth and service enhancement. By digitalising services, utilising data analytics, and fostering private-sector collaboration, government agencies in Africa drive efficiency and sustainable development. This article delves into the strategies and skills employed by successful African government bodies to navigate the future of work and boost revenue in the digital era.

How has the digital transformation influenced revenue growth within government agencies across Africa?
Digital transformation could play a pivotal role in driving revenue growth for government agencies across African nations through various means:
1. Boosting efficiency and productivity: Integrating digital technology can streamline processes, automate repetitive tasks, and enhance employee collaboration. This can result in quicker service delivery, cost savings, and heightened productivity, consequently leading to increased revenue for the government.
2. Elevating customer experience: By adopting digital solutions, government agencies can enhance their ability to meet the needs of citizens and businesses. This improved customer experience can foster greater engagement and loyalty and ultimately drive revenue growth.
3. Embracing data-driven decision-making: Digital transformation enables government agencies to efficiently collect and analyse data, empowering them to make informed decisions that enhance operations, service delivery, and revenue generation.
4. Expanding revenue streams: Digital transformation can help government agencies tap into new revenue sources through online services, e-commerce platforms, and digital payment systems. This diversification can broaden revenue channels and lessen dependence on traditional funding avenues.
5. Enhancing transparency and accountability: Digital technologies can bolster transparency and accountability in government affairs, fostering increased trust from citizens and businesses. This trust can lead to heightened compliance rates, improved tax collection, and revenue growth for the government.
Overall, the rise of digital transformation offers African government agencies a chance to significantly modernise operations and boost revenue. By prioritising efficiency, improving customer experience, adopting data-driven solutions, expanding revenue streams, and enforcing transparency and accountability, these agencies can utilise digital technology to pave the way for progress and prosperity.
To drive revenue growth through digital transformation in African government agencies, it is crucial to implement key strategies and foster specific skills vital for successfully navigating the future of work. Equipping the workforce with digital literacy and technical expertise, fostering change management and adaptability, promoting collaboration and effective communication, strategic planning and innovation, maintaining a customer-centric mindset, and utilising data analytics for informed decision-making are essential in propelling revenue growth and ushering in a successful digital transformation journey. By prioritising these strategies and skills, government agencies can effectively embrace digital technologies, enhance service delivery, and drive sustainable growth in the digital age.
By concentrating on these strategies and cultivating the necessary skill sets for the future of work, government agencies in African nations can effectively leverage digital transformation to drive revenue growth, enhance efficiency, improve customer experience, and foster innovation in the public sector.
Examples of successful African government agencies that have implemented effective strategies and skills for digital transformation could be valuable case studies for driving revenue growth in their nations.
Several African government agencies have successfully leveraged digital transformation to drive revenue growth and improve efficiency. Some examples include:
1. Rwanda Revenue Authority (RRA): The RRA has implemented digital initiatives to streamline tax collection processes and improve compliance. One such initiative is implementing an online tax portal that allows taxpayers to file their returns and make payments online, reducing the time and effort required for tax compliance. These digital solutions have helped the RRA increase tax revenues and improve overall efficiency in tax collection.
2. Kenya Revenue Authority (KRA): The KRA has successfully implemented digital initiatives such as iTax, an online tax portal that allows taxpayers to file their tax returns and make payments electronically. The iTax platform has improved tax compliance, reduced tax evasion, and increased government tax revenues. Additionally, the KRA has used data analytics to identify tax evaders and recover lost revenue, further contributing to revenue growth.
3. South African Revenue Service (SARS): SARS has embraced digital technology to enhance tax collection processes and improve taxpayer services. The eFiling platform allows taxpayers to submit their tax returns electronically, while digital initiatives such as e-invoicing and electronic audits have improved compliance and reduced tax fraud. These digital solutions have helped SARS increase tax revenues and improve overall efficiency in tax administration.
4. Ghana Revenue Authority (GRA): The GRA has implemented digital initiatives like the Integrated Tax Application and Preparation System (iTaPS) to streamline tax compliance processes and improve taxpayer services. The iTaPS platform allows taxpayers to file their tax returns online and access tax information digitally, enhancing convenience and efficiency. These digital solutions have contributed to revenue growth for the GRA and improved tax administration in Ghana.
These examples demonstrate how African government agencies have successfully leveraged digital transformation to drive revenue growth, improve efficiency, and enhance taxpayer services. By embracing digital technology and implementing innovative initiatives, these agencies have been able to optimise operations, enhance transparency, and increase revenue collection, ultimately benefiting the public sector and the economy.
Across the African continent, there is a growing recognition of the importance of digital transformation in driving revenue growth and enhancing government services. As such, many government agencies are increasingly adopting digital strategies to streamline operations, improve efficiency, and drive revenue growth. Some of the key trends and agenda of change prevailing across the continent include:
1. Digitalization of Services: African governments are increasingly digitising their services to improve efficiency and enhance access for citizens. This includes initiatives such as online tax portals, e-government platforms, and digital payment systems, which help streamline processes, reduce administrative burdens, and improve service delivery.
2. Data-driven Decision-making: African government agencies are harnessing the power of data analytics to drive revenue growth and improve decision-making. By leveraging data and analytics tools, agencies can better understand taxpayer behaviour, identify revenue leakage, and optimise revenue collection strategies.
3. Collaboration and Partnerships: Governments increasingly collaborate with the private sector, academia, and other stakeholders to drive digital transformation and innovation. Public-private partnerships help foster innovation, leverage expertise, and drive revenue growth through shared resources and knowledge.
4. Skills Development and Capacity Building: There is a growing emphasis on developing digital skills and building capacity within government agencies to drive digital transformation. Training programs, workshops, and partnerships with academic institutions are helping to equip government employees with the necessary skills to leverage digital technologies effectively.
5. Policy and Regulatory Frameworks: African governments are working to create enabling policy and regulatory frameworks to support digital transformation initiatives. This includes regulations to promote data privacy, cybersecurity, and digital innovation and policies to enhance transparency and accountability in government operations.
In conclusion, the ongoing African agenda for change prioritises digital transformation to boost revenue growth and improve service delivery. By embracing technology, enhancing skills, and fostering partnerships, governments are ready to navigate future challenges and propel sustainable development. Through a comprehensive strategy encompassing policy, skills, and data-driven decisions, African governments aim to create a more efficient, transparent, and inclusive public sector that benefits citizens and drives economic growth.

♦ Professor Ojo Emmanuel Ademola is a Nigerian Professor of Cyber Security and Information Technology Management, and holds a Chartered Manager Status, and by extension, Chartered Fellow (CMgr FCMI) by the highly Reputable Royal Chartered Management Institute. 

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Texas’ 18th Congressional District Runoff: Amanda Edwards Deserves This Seat

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Her persistence and long-term investment make a clear case: she has earned this opportunity. —Anthony Obi Ogbo

In the special election to fill Texas’s 18th Congressional District, no candidate won a majority on November 4, 2025, leading to a January 31, 2026, runoff between Democratic frontrunners Christian Menefee and Amanda Edwards. Menefee, Harris County Attorney, led the field with roughly 29% of the vote, while former Houston City Council member Edwards finished second with about 26%. Both are vying to represent a district left vacant after the death of U.S. Rep. Sylvester Turner.

The 18th Congressional District is far more than a geographic area. Anchored in Houston’s historic Black communities, it is a political and cultural stronghold shaped by civil rights history, faith institutions, and grassroots activism. Sheila Jackson Lee represented this district for nearly three decades (1995–2024), becoming more than a legislator—she was a constant presence at churches, funerals, protests, and community milestones. For residents, her leadership carried spiritual weight, reflecting stewardship, protection, and a deep, almost pastoral guardianship of the district. Her tenure symbolized continuity, cultural pride, and a profound connection with the people she served.

Houstonians watched as Jackson Lee entered the 2023 Houston mayoral race, attempting to transition from Congress to city leadership. Despite high-profile endorsements, including outgoing Mayor Sylvester Turner and national Democratic figures, she lost the December 9, 2023, runoff to State Senator John Whitmire by a wide margin. Following that defeat, Jackson Lee filed to run for re-election to her U.S. House seat, even as Edwards—who had briefly joined the mayoral race before withdrawing—remained in the congressional primary.

At that time, Jackson Lee’s health was visibly declining, yet voters still supported her, honoring decades of service. She defeated Edwards in the 2024 Democratic primary before announcing her battle with pancreatic cancer. Her passing in July 2024 left the seat vacant.

Edwards, already a candidate, sought to fill the seat, but timing and party rules intervened. Because Jackson Lee died too late for a regular primary, Harris County Democratic Party precinct chairs selected a replacement nominee. Former Houston Mayor Sylvester Turner, a retired but widely respected figure, narrowly edged out Edwards for the nomination, effectively blocking her despite her prior campaigning efforts. Turner won the general election but died in March 2025, triggering a special election in 2025, in which Edwards advanced to a runoff.

The January 31, 2026, runoff will hinge on turnout, coalition-building, and key endorsements. Both candidates led a crowded November field but fell short of a majority, with Menefee narrowly ahead. Endorsements such as State Rep. Jolanda Jones’ support for Edwards could consolidate key Democratic blocs, particularly among Black women and progressive voters. In a heavily Democratic district where voter confusion and turnout patterns have been inconsistent, the candidate who best mobilizes supporters and unites constituencies is likely to prevail.

Amanda Edwards’ case is compelling. Although both candidates share similar values and qualifications, her claim rests on dedication, consistency, and timing that have been repeatedly denied. She pursued this seat with focus and purpose, maintaining a steady commitment to the district and its future. Her path was interrupted by the prolonged political ambitions of Jackson Lee and Turner—figures whose stature reshaped the race but delayed generational transition. Edwards did not step aside; she remained visible, engaged, and prepared. In a moment demanding both continuity and renewal, her persistence and long-term investment make a clear case: she has earned this opportunity.

This race comes down to trust, perseverance, and demonstrated commitment. Amanda Edwards has consistently shown up for the district, even when political circumstances repeatedly delayed her chance. Her dedication reflects readiness, respect for the electorate, and an unwavering commitment to service. Voting for Amanda Edwards is not only justified—it is the right choice for Houston’s 18th Congressional District.

♦Publisher of the Guardian News, Professor Anthony Obi Ogbo, Ph.D., is on the Editorial Board of the West African Pilot News. He is the author of the Influence of Leadership (2015)  and the Maxims of Political Leadership (2019). Contact: anthony@guardiannews.us

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When Power Doesn’t Need Permission: Nigeria and the Collapse of a Gambian Coup Plot

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Power does not always announce itself; sometimes it prevents chaos simply by being present. —Anthony Obi Ogbo

A failed coup attempt in The Gambia reveals how Nigeria’s understated military, diplomatic, and intelligence influence continues to shape West African stability—without spectacle, but with unmistakable authority.

The attempted destabilization of The Gambia—quickly neutralized before it could mature into a full-blown coup—served as a quiet but powerful reminder of how regional power is exercised in West Africa today. While social media narratives raced ahead with exaggerated claims and half-truths, the reality underscored a familiar pattern: Nigeria remains the pivotal stabilizing force in the sub-region, especially when the democratic order is threatened.

Unlike the dramatic coups that have unsettled parts of the Sahel, the Gambian plot never gained momentum. It faltered not by accident, but by deterrence. Intelligence sharing, diplomatic signaling, and the unmistakable shadow of regional consequences helped shut the door before conspirators could walk through it. At the center of that deterrence was Nigeria—acting through ECOWAS mechanisms, bilateral security coordination, and its long-established role as the region’s security backbone.

Nigeria’s influence in The Gambia is not a new phenomenon. From the 2017 post-election crisis, when Nigerian forces formed the backbone of the ECOWAS Mission in The Gambia (ECOMIG), to ongoing security cooperation, Abuja has consistently demonstrated that unconstitutional power grabs will not be tolerated in its neighborhood. The recent coup attempt—however embryonic—was measured against that historical memory. The message was clear: the region has seen this movie before, and Nigeria knows how it ends.

What is notable is not just Nigeria’s military weight, but its strategic restraint. There were no dramatic troop movements or chest-thumping announcements. Instead, Nigeria’s power was exercised through quiet pressure, coordinated intelligence, and credible threat of collective action. That subtlety is often overlooked in an era obsessed with spectacle, but it is precisely what makes Nigerian influence effective. Power does not always announce itself; sometimes it prevents chaos simply by being present.

The Gambian coup flop also exposes a wider truth about West Africa’s information ecosystem. Rumors travel faster than facts, and failed plots are often retrofitted into heroic or conspiratorial narratives. Yet the absence of tanks on the streets and the continuity of constitutional governance speak louder than viral posts.

In a region grappling with democratic backsliding, Nigeria’s role remains decisive. The Gambian episode reinforces a hard reality for would-be putschists: while coups may succeed in pockets of instability, they are far less likely to survive in spaces where Nigeria’s regional influence—political, military, and diplomatic—still draws firm red lines.

The failed coup attempt in The Gambia is a blunt reminder that real power in West Africa does not always announce itself with tanks, gunfire, or televised bravado. Sometimes it arrives quietly—and when it does, it often carries Nigeria’s imprint. While social media chased rumors and inflated conspiracy theories, the reality was far less dramatic and far more decisive: the plot collapsed because the regional cost of success was simply too high.

Unlike the coups that have torn through parts of the Sahel, the Gambian attempt never found momentum. It was stopped not by chance, but by deterrence. Intelligence sharing, diplomatic signaling, and the unspoken certainty of ECOWAS intervention closed the door before it could open. At the center of that deterrence stood Nigeria, operating through regional institutions and long-established security relationships. Abuja did not need to issue threats; its history spoke for itself.

Nigeria’s influence in The Gambia is rooted in memory. In 2017, Nigerian forces formed the backbone of the ECOWAS Mission, which enforced the electoral will and prevented a democratic collapse. That precedent still haunts would-be putschists. They know how this story ends, and they know who writes the final chapter.

What makes Nigeria’s power effective is not just military superiority, but strategic restraint. There were no dramatic troop movements or chest-thumping speeches—only quiet pressure, coordinated intelligence, and credible readiness. In a region addicted to spectacle, this restraint is often mistaken for weakness. It is not.

The Gambian coup flop also exposes the toxicity of the information space, where fiction outruns fact. But governance is not decided online. It is decided by institutions, alliances, and forces that do not need permission to matter. The message to plotters is brutal and clear: coups may succeed where chaos reigns, but they rarely survive where Nigeria still draws the red lines.

♦Publisher of the Guardian News, Professor Anthony Obi Ogbo, Ph.D., is on the Editorial Board of the West African Pilot News. He is the author of the Influence of Leadership (2015)  and the Maxims of Political Leadership (2019). Contact: anthony@guardiannews.us

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Burna Boy, the Spotlight, and the Cost of Arrogance

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Humility is the anchor that keeps greatness from drifting into delusion. —Anthony Obi Ogbo

Fame is a dangerous flame. It warms, it dazzles, and if you hold it too close, it burns straight through the layers of judgment that keep a person grounded. In its hottest glow, fame convinces artists that applause is permanent, talent is immunity, and fans are disposable. Arrogance doesn’t erupt overnight—it grows in the quiet corners of unchecked power, in entourages that never challenge, and in audiences that forgive too easily. But the world has a way of reminding every superstar of one brutal truth: no one is too famous to fall.

This season, Burna Boy is learning that lesson in real time. The Grammy-winning giant—hailed globally as the “African Giant”—is now facing one of the most dramatic reputational meltdowns of his career. Five U.S. arena dates on his NSOW Tour have reportedly been cancelled due to poor ticket sales and a fierce wave of fan backlash following his Denver debacle. What was supposed to be another triumphant American tour has spiraled into an expensive public relations disaster.

It all ignited on November 12, 2025, at the Red Rocks Amphitheatre in Colorado. The show started late. Energy was high. Then Burna Boy spotted a woman in the front row who had fallen asleep. Instead of performing through it, he halted the show, called her out publicly, ordered her partner to “take her home,” and refused to continue until they left. The humiliation would have been bad enough on its own. But later reports revealed she wasn’t drunk or uninterested—she was exhausted, mourning the recent death of her daughter’s father.

The internet demanded empathy. Burna responded with contempt. A sleeping fan, he said, “pisses me the f*** off.” And then the line that detonated the backlash: “I never asked anybody to be my fan.” Those ten words may become the most expensive sentence of his career.

This wasn’t an isolated flare-up. Burna Boy has long danced on the edge of arrogance, and the public has kept receipts. In 2019, he halted a performance in Atlanta to eject a fan who wasn’t dancing—handing the man money and telling him to leave. In Lagos in 2021, a fan who attempted an innocent stage hug was shoved off by security, sparking outrage over excessive force and coldness.

The following year was worse. In 2022, his security team was accused of firing shots in a nightclub after a woman allegedly rejected him, injuring multiple patrons and triggering legal headaches that trailed him for months. Fast-forward to January 2023: at his “Love, Damini” concert in Lagos, he arrived hours late, berated the crowd, and left fans feeling disrespected and insulted.

By 2025, the pattern was undeniable. He kicked a fan offstage during a New Year’s performance. Months later, he brought a Colorado concert to a standstill until an “unengaged” couple was escorted out. The incidents piled up, painting a portrait of an artist increasingly out of touch with the people who made him a global phenomenon.

This latest incident, however, has delivered the sharpest consequence yet: the U.S. market—a notoriously unforgiving arena—has pushed back.
Cancelled shows. Sparse crowds. Boycotts. Refund demands.
For perhaps the first time, an African artist of Burna Boy’s magnitude is experiencing a full-force American-style public accountability storm.

If African entertainers are paying attention, they should treat this moment as a case study in how fame can be mismanaged.

The first lesson: Fan value is sacred. Fans are not props. They are not subjects. They are not inconveniences in an artist’s emotional universe. They are customers, supporters, ambassadors, and—most importantly—the foundation on which every stage, every award, and every paycheck rests.

The second: Empathy is not optional. A superstar who cannot pause long enough to consider that a fan might be grieving, ill, exhausted, or battling something unseen is a superstar who has forgotten the humanity at the core of all art.

The third: Professionalism is currency. Arriving late, publicly shaming fans, halting shows, and weaponizing power in moments of irritation are choices that corrode trust. And once trust is broken, even a global superstar can watch ticket sales collapse in real-time.

Burna Boy is an extraordinary artist—brilliant, groundbreaking, and influential. His musical legacy is secure. But greatness in artistry is not the same as greatness in character. Fame tests the latter far more than it rewards it. And the spotlight, no matter how bright, does not protect anyone from the consequences of their own behavior.Humility is the anchor that keeps greatness from drifting into delusion. Burna Boy’s current storm is a brutal reminder that talent without restraint can become tyranny, and fame without introspection can become a curse. Artists rise because people believe in them, invest in them, and support them. When that respect is abused, loyalty evaporates. The lesson is stark: the higher the pedestal, the harder the fall—and the fall always comes. What matters is not the applause you command, but the humanity you maintain long after the music stops.

♦Publisher of the Guardian News, Professor Anthony Obi Ogbo, Ph.D., is on the Editorial Board of the West African Pilot News. He is the author of the Influence of Leadership (2015)  and the Maxims of Political Leadership (2019). Contact: anthony@guardiannews.us

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